Return and Refund Policy
1. Araya has a policy responsible for shipping errors. In the following cases
1.1 The pump head is damaged. The customer returned after receiving it. Send a new bottle to (Will be delayed for customers) or we will send the pump head without having to return the item.
1.2 The product is damaged during transport. Notify the company Will have the relevant department inform the customer the procedure for replacing the product This is because a claim must be made with the post office.
1.3 Products with production errors such as opaque. The customer returned the company. After checking Will deliver new items to customers
2. Please return the product that you are having problems with EMS, whichever way is convenient for the customer. Must be returned within 14 days after you have received the ordered product
3. Customers will be responsible for shipping costs. Unless the return is a result of Araya's own error, for example Araya has sent you an order that was not in the order form. If those errors occur Araya is pleased to deliver the correct products to you.In which Araya is responsible for all expenses.
4. Returned products must be in the same condition that you received from Araya. Therefore, please pack those products. Carefully returned To ensure that those products will be returned to their normal conditions Not damaged
5. When you want to change or return the product Please contact firstname.lastname@example.org / 096-628-9108 and specify the phone number To contact you back For products that you want to exchange or return When Arya received your request Araya will contact you via the phone number you specify or via email. To proceed to the next step
6. We do not accept exchanges / returns in the following cases:
6.1 Products not purchased from www.arayaglobal.com
6.2 Products that have been unpacked, opened, or used
6.3 Damaged product Or damage as a result of packaging of returned productsAraya of the client himself.
6.4 The customer has not returned the product to us within 14 days after the date of receipt of the product.
6.5 Special or conditional free items